New research reveals business security concerns
27 October 2005
Leading Internet Service Provider, Community Internet today announces the results of its 2005 client survey, revealing some interesting insights into the IT market.
Offering a wide range of resilient and innovative solutions including broadband, VPN and anti-virus services, Community Internet works with SMEs to multi-nationals across the UK. In this latest survey, participants were asked to state which services they were interested in receiving from their ISP. Of those questioned 47% chose anti-spam and anti-virus, emphasising the growing concern surrounding secure emails and the ever-increasing need to protect business systems. Security was also an issue for 30% of people who expressed an interest in firewall services, and the 32% who rated secure remote access as important to their business.
The requirement for faster internet access was also highlighted in the survey, with 38% looking for a high-bandwidth service such as RedKite - Community Internet’s new service offering up to 20Mbps connection. One of the UK’s first WiMAX-ready broadband services, RedKite has recently launched in central Oxford and London. As Graham McLean, Managing Director of Community Internet explains, “we’re constantly looking to make sure that Community Internet not only offers innovative products, but also that these products effectively meet our customers’ requirements. The launch of RedKite is a prime example of this”.
In addition to conducting comprehensive industry research, Community Internet also values communication with clients and regularly assesses customer satisfaction levels for both its products and service provision.
In the survey, 93% of clients rated their experience of Community Internet’s technical support service as excellent, very good or good. Specialising solely in Internet services for business clients, Community Internet recognises that for every company time is money. For that reason, the company fosters an emphasis throughout the business on personal service, something that is clearly demonstrated in its approach to technical support. All clients have access to a dedicated member of the technical support team, rather than being put through to an automated call system or call centre operator. This has met with particular approval, as customer Mick Humphreys of Somersite commented, “The main reason I use Community Internet is because I can speak to a technical person within two minutes of dialling”. Henry Standing of Oxford Policy Management added that the company’s support team are “technically competent and willing to help with problems beyond their remit”.
Graham added, “We are delighted that the comments from our customers reflect the high level of service we provide. We really appreciate this feedback and will be continually striving to ensure that our products, and the technical support we offer are of the highest quality.”
For more information, please contact:
Gillian Parry
Marketing Communications Executive
Community Internet
Email: gillian.parry@community.net.uk