ci connect | Issue 11

Reliable Technical Support

CI-Net qualified support engineers are able to deal with issues as they arise. Our first line support is typical of the 2nd/3rd line support offered by other ISPs

For managed service customers a Lead Consultant is assigned who is field based, and a Technical Account Manager from within the office based Support Team. In addition your environment will be well documented and be familiar to other members of our support and technical teams. Having the knowledge spread across multiple consultants eliminates the risks associated with all the knowledge residing with a single in-house IT person.

Security and infrastructure management is an ever increasing time burden and drain on budget. CI-Net removes this burden by providing and managing your infrastructure in a secure and resilient manner, allowing the internal IT Team to focus on serving the business and helping your competitive advantage.

“You can speak to a technical person, who knows what they are talking about, without going through layer upon layer of call centre phone systems and non-technical staff.”
Malcolm Newdick / Riverbank IT Management Limited.

To discuss your requirements in more detail or to find out more please call us on 01865 856000 or click here to contact us.