Technical Support Consultant
We are currently looking for a Technical Support Consultant to provide telephonic support to clients, monitor and prioritise calls logged and ensure customer SLA’s are maintained.
It is essential that you can work well in an enthusiastic team environment, to establish a professional rapport with our clients. A well presented professional with reliable time keeping and attendance, you should also have excellent communication, presentation and practical skills. The ability to remain calm in sometimes challenging situations and take ownership of problems is essential.
Essential Skills Required
Must have a working knowledge of:
- DSL technologies
- TCP/IP
- Firewalls
- IP routing
- Microsoft Server and Desktop products
- At least one year experience in a support environment
You may need to visit sites occasionally, and will be part of a 24/7/365 support roster, which means that you will be required to do shift work.
Location: Kidlington, Oxfordshire
Hours: 37.5 per week
Salary: £18,000-25,000 depending on experience
To apply for this position please send a covering letter together with your CV by email to jeb@ci-net.com or by post to CI-Net, Network House, Langford Locks, Kidlington, Oxford, OX5 1GA.